RETURN & EXCHANGE POLICY

Return & Exchange Policy

At Petty Luxe, your satisfaction is our priority. We are committed to ensuring your shopping experience is seamless with our flexible return and exchange options. Here's how it works:

Eligibility for Returns & Exchanges

  • Items must be unworn, unaltered, and unwashed.
  • Items must be returned in their original packaging, including tags and labels.

Non-Returnable Items

  • Clearance or final sale items.
  • Gift cards or promotional items.

Exchange Process (Free)

Exchanges are free! If you need a different size, color, or style, follow these steps within 7 days of receiving your item:

  1. Submit Your Exchange Request:
  2. Approval & Exchange Label:
    • Once approved, you’ll receive a prepaid shipping label via email.
  3. Pack & Ship:
    • Pack the item securely, attach the label, and drop it off at the carrier.

Return Process ($5.99 Fee)

Returns are simple and hassle-free for a flat fee of $5.99. Follow these steps within 28 days of receiving your item:

  1. Submit Your Return Request:
    • Log in to your account or visit www.pettyluxe.com to initiate a return.
    • Provide your order number and reason for the return.
  2. Approval & Return Label:
    • Once approved, you’ll receive a prepaid shipping label via email. A $5.99 fee will be deducted from your refund.
  3. Pack & Ship:
    • Securely pack your items, attach the label, and drop them off at the designated carrier.

Refunds & Exchanges

  • Refunds will be processed to the original payment method within 7–10 business days of receiving your return.
  • Shipping fees are non-refundable, except in cases of defects or errors.
  • Prefer an exchange? We’ll happily assist if stock permits. Contact us at contact@pettyluxe.com.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery for a replacement or full refund. Shipping fees for defective items are on us.

Have questions? Email us at contact@pettyluxe.com.