Frequently Asked Questions

How do I modify or cancel my order?

We aim to process orders quickly, so modifications or cancellations are only possible within 1 hour of placing your order. Please email us at contact@pettyluxe.com with your order number and details.

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping takes 3–7 business days, while expedited shipping takes 1–3 business days. For more details, visit our Shipping Policy.

What is your return policy?

We offer a 28-day return policy for items in their original condition with tags and packaging. Returns have a flat fee of $5.99, while exchanges are free. Visit our Return & Exchange Policy for more information.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. Use this number to monitor your shipment's progress. If you need assistance, email us at contact@pettyluxe.com.

Do you offer international shipping?

Yes, we currently ship to Canada and Mexico. Rates are calculated at checkout. Please note that international customers are responsible for any customs or import duties.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for your convenience.

How do I contact customer support?

You can reach us at contact@pettyluxe.com. We aim to respond within 24 hours.

What if I receive a damaged or defective item?

If your item arrives damaged or defective, please notify us within 7 days of delivery for a replacement or refund. Contact us at contact@pettyluxe.com with your order number and photos of the damage.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive 15% off your first order and stay updated on exclusive offers and new arrivals. Visit the homepage to sign up!